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If on receiving your order you are not absolutely happy with your purchase or we have delivered the wrong product or a faulty product, please email us immediately.
We pride ourselves on our attention to detail but sometimes we get things wrong. If we have delivered an incorrect or faulty, we will arrange to collect and replace or refund the item, at our cost, as quickly as possible.
3. Receive a Replacement or Refund
If the return is due to an error on our part we will replace the item or process a refund as quickly as possible after receiving the returned product. A refund will typically take a maximum of 10 working days from the date of receiving your returned item, and we will notify you by email when the refund has been processed. Unfortunately we can't send you a proof of payment as this is typically handled by a third party payment processing partner.
Any repairs not covered by warranty will be quoted on for your approval, and we will require payment before any work is done.'